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Privacy policy


The General Terms and Condition contains all data of the service provider (PEFC).

By voluntarily making your personal data available for us during the shopping process you accept the following Privacy Policy and agree to acknowledge it as an inseparable part of the contract. If you submit or send us someone else`s personal data then you are responsible that you have the consent of such third person.

We will handle all personal data according to Hungarian law and EU legislation. We will not forward your data to any third parties unless such data forwarding is necessary for us to serve your order or otherwise permitted by law (e.g. courier service).

We process and store personal data collected during your registration solely for the aim of fulfilling your order, as later proof of order conditions or for sending newsletters. 

The PEFC webshop operates according to the regulations of the Hungarian Civil Code and the Act CXII of 2011 on information self-determination and freedom of information

Purchasing in the webshop

Obviously we will need some of your personal data if you place an order in our webshop. For this purpose we will handle your name, address (delivery and/or billing), your e-mail, telephone number and date of birth so that we are able to contact you in respect of your purchase or delivery. We will NOT handle or store your payment data, such as credit card information. These data will be sent to our online payment service partner in an encrypted that we have no access to. We must however forward your contact and delivery data to our courier service partner to be able to deliver your products.

Information required by law:

  • Customer data is handled until required by law but at least until the end of the sixth year from when the purchase was made
  • Purpose of data handling is to fulfill our obligations as sellers

Mailing list subscription

Subscribing to our mailing list is always voluntary. Local laws require us to ask for your name and e-mail address when you subscribe for our mailing list. We will never forward these data to anyone without your prior consent and we will only send you information about our offers, service updates, new or important product info regarding our business. We will not bother you often and we will respect your decision if you choose to cancel your subscription which you can do anytime by contacting us.

Information required by law:

  • Mailing list subscription is valid until you unsubscribe
  • Purpose of data handling is to send you product information and marketing e-mail

Your rigth to information

According to local laws we must inform you about your personal data and how we are handling it whenever you make such a request to us.

You make such a request in postal mail or e-mail and you may also ask us to correct, modify or delete your personal data we store except if we must keep your data unaltered as required by law (usually billing info). We will fulfill your request as soon as we can but local laws require us to inform you that we have a maximum of 30 days to do so. If we cannot fulfill your request then we will write down the reasons for you and you can turn to the competent courts for legal remedy within 30 days from receiving our refusal.

Storing data

We will store your personal data in a secure way and only our administrative staff will have access to these data who are bound by confidentiality agreement. We will always store your personal data in a secure way on our servers and the billing details in our main office (see server and main office address in the GTC).

Cookies

A cookie is a small piece of file of letters and numbers that is sent to your computer`s browser or device by websites, mobile apps, and advertisements that you access or use. This data is stored on your browser or device and helps websites and mobile apps remember things about you. We may place cookies in your terminal for different purposes, for example to provide more personallised services.

Complaints

We also have to inform you that you have the right to make a complaint regarding our privacy policy and data handling practices at the Hungarian National Authority for Data Protection and Freedom of Information (in Hungarian: Nemzeti Adatvédelmi és Információszabadság Hatóság, Szilágyi Erzsébet fasor 22/c, Budapest, Hungary, H-1125, Tel.: +36 1 3911400) by sending a postal mail to their address at Pf.: 5, Budapest, Hungary, H-1530.